How it works
Before, during and after your livestream.
LiveWheel builds AI automation for live commerce teams. We look at the work that goes into a livestream before, during and after it airs, and automate the parts that take up your team’s time.
Before
Every session prepared before the host goes on air.
Preparation repeats every session; we build each piece with you, so your host can go live ready.
What your team does by hand today: the brief and the script for each session, the host schedule and the studio slots, the promo videos, the products and vouchers to set.
What we do for you
The brief, the script and the run-of-show for each session
Written from your brand’s materials, ready before the session.
Schedules for hosts and studio slots
Who is on, when, in which studio and on which platform.
Product videos and teasers for each livestream
Prepared for each session, so followers know when the next livestream is.
Planning:
- A livestream calendar around campaign days and account health
- Margin per SKU before you go live
- Session plans from the brand’s brief
- Host commission and booking rules
- GMV records for choosing your hosts
- Creator and sample records set up in your Affiliate Center
- Host shift hours, capped by your team
Preparing:
- Talking points in Malay and Indonesian
- Prohibited claims listed per brand
- Scripts checked for prohibited words
- Stock plans on your ERP
- Vouchers checked for margin
- A record of studio samples
- A setup checklist before going live
- Host training for each script
- Scripts checked for other platforms’ feature names
Promoting:
- Reminders set up in each Seller Center
- The brand’s own posts announcing the livestream
- An ads plan and change record
During
Buyer questions answered and the host cued, while the session is on air.
One moderator carries chat, pins, stock and approvals; we build the automation with you, so the host keeps selling.
What your team does by hand today: the chat, the buyer questions, the cart, the pinned product, the host, the clock, and a moderator keeping up with all of it.
What we do for you
Buyer questions in chat, answered while the host is on air
Set up through TikTok Shop’s and Shopee’s own chat tools, so your moderator handles what needs a person.
Cues to the host on stock, timing and the next product
So the host is not checking the stock sheet on camera.
Going live:
- A warm-up plan for each session
- Approval rules agreed with the brand
Selling:
- Host prompts on one screen the crew shares
- Your margin sheet beside each platform’s dashboard
- Brand approvals for price drops, kept on record
- Shift notes for the next host
- Stock watched per promoted SKU
Closing:
- A checklist for downloading each session
- Orders sent to the warehouse at close
After
The follow-up sent and each client’s report done, without the manual work every week.
Host numbers and client reports pile up; we prepare them, so you can pay hosts and report to each client.
What your team does by hand today: the abandoned carts, the follow-up messages, the numbers for each host, and the report for each client, put together by hand across TikTok Shop and Shopee every week.
What we do for you
Host performance
GMV, sales and proper attribution for each host, so you can measure and reward your hosts accordingly.
Client reports
Each client’s report consolidated across TikTok Shop and Shopee and integrated with Google Sheets, so every recurring client report takes one click.
Fulfilling:
- Order lists sorted by dispatch time
- On-air free gifts and bundles, noted for packing
- COD orders confirmed in platform chat
- Dispute evidence from the packing process
- Chat answers set up after each livestream
Reporting:
- Client reports with GMV after returns
- Profit per livestream after fees
- Commission and settlement per host
- Violation appeal evidence, for you to file
- Replays marked where orders came in
- Account health on both platforms, weekly
- A retainer report for each client, from their results
- Learnings fed into the next brief
Bringing buyers back:
- Buyer segments for each livestream
- Highlight clips from your replay
- Shopee review reminders, set up in Chat Broadcast
- Thank-you cards checked against TikTok Shop’s rules
Win back every abandoned cart after every livestream.
We set up automated follow-up messages through TikTok Shop’s and Shopee’s own chat tools to shoppers who added your product to cart but didn’t pay during the livestream, past buyers and followers, and on TikTok Shop, to people who watched your LIVE.
Subject to TikTok and Shopee platform limitations and guidelines.
Tell us what else takes time
If other work takes your time, we build for it within each platform’s rules, so the same people run more sessions.
What happens when you get in touch
- 1
You tell us how you run your livestreams
How many a month, how many hosts, where you go live, and what takes the most time.
- 2
We set up a call
We go through how your week actually runs, and where automation fits.
- 3
We build it around your operation
Standard where standard works, custom where it doesn’t.